FAQ
Find your answers below!
Do you do commissions and/or pet portraits?
Thank you for considering a custom order with us. Unfortunately, at this time, we are not taking custom orders. Feel free to follow us on one of our social media just in case we do open commissions!
I haven't received my package yet!
We apologize for the delay! Please check out our shipping policies for your tracked and untracked mail. If your question still is not answered, feel free to send us a message at hello@deadlybearhug.com and weβll get a solution sorted for you.
My package arrived damaged. Now what?
We sincerely apologize this happened! Please send an email to hello@deadlybearhug.com and we can look further into this for you!
Do you have pets yourself?
I currently don't have pets of my own due to my lifestyle being very travel-heavy. I have had family pets in the past, and shower our current family pets with lots of love!
Where can I find your work offline?
Great question! We're in a bunch of stores across North America, check out our retail page to find out! We also attend conventions and events around NA during the year.
Do you offer refunds/exchanges/replacements?
All sales are final, but refunds/replacements may be issued depending on the situation at the hand. For example, if the product is damaged, this may be a special consideration for a replacement. Please contact us at hello@deadlybearhug.com or use the contact form below.